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I’m writing this from a shady area near the airport in Lima, Peru. We got horribly lost on the way here and I saw all sorts of shades of life I didn’t need to but probably better off for it. My bag was broken into on Peruvian Airlines and they did nothing to help whatsoever, in fact it was the biggest customer service fail I’ve ever seen as they kept passing the puck and even told me a few times it wasn’t their problem. Finally I got to make a formal claim but still doubt anything will come of it.
Someone ripped the zipper clean off my MEC backpack that I’ve had for the last 4.5 years and when I told luggage he told me to talk to the front desk. The front desk told me to talk to luggage but that was impossible as you can’t go back through security. What’s great is the luggage guy said he never spoke to me and Peruvian Airlines made like I was invisible for an hour as they just helped other guests check-in without giving me the time of day.
Finally I made enough noise to get that sheet where I make a complaint. The complete lack of customer service was shocking and they kept saying we have customers to serve like I wasn’t even a customer; odd. I’m just glad that my bag does close and that I had nothing of value in it to start with or it would surely be gone. What a warm welcome to the world of flying instead of taking a bus, yes? All I can really do is laugh about it and hey, travel enough and these things happen.
To add insult to injury on this day that started so great in Cusco; my hotel is in a shady area and isn’t even a hotel. It’s like a guesthouse or should I say rooms available in this families home in a neighborhood where I’ll forgo dinner than bother trying my luck on the streets. That said, the family is nice and I worked a deal with the son where he’ll drive me to the airport tomorrow. It has wifi and is pretty clean so ya, it is what it is – right? Also, what’s a night out of a life?
I just can’t believe this place comes up on major booking engines under “hotels near Lima Airport”.
Take enough flights, one you’ll sit next to that girl you noticed in the terminal and another your bag will get broken into.
Next stop, Australia.
P.S: It was dark by the time I got here and a reminder of why I avoid traveling at night.